Shipping & Delivery Policy

At Philip & Megan London, we aim to deliver your order as quickly, safely, and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process.

1. Order Processing Time

  • Orders are processed within 1–3 business days.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

  • Orders are not processed or shipped on public holidays.

Please note that processing time refers to order preparation and handling, not delivery time.

2. Estimated Delivery Time

  • The average delivery time is 8-12 business days, depending on your location.

  • Delivery times are estimates and may vary due to factors beyond our control, including:

    • High-demand or peak seasons

    • Customs inspections or clearance procedures

    • Carrier or logistics delays

Philip & Megan London is not responsible for delays caused by shipping carriers, customs authorities, or unforeseen circumstances.

3. Shipping Method & Fulfillment

All orders are fulfilled through our international logistics and fulfillment partners.

  • Orders may be shipped directly from our supplier or fulfillment center.

  • Depending on the destination country, customs duties, import taxes, or handling fees may apply.

  • Any such fees imposed by local authorities are the responsibility of the customer.

We strive to ensure reliable delivery while keeping costs reasonable for our customers.

4. Shipping Costs

  • Shipping costs are calculated and clearly displayed during checkout.

  • Fees may vary based on:

    • Destination country

    • Package weight and size

    • Selected shipping method

Any applicable shipping charges must be paid in full before the order is processed.

5. Shipping Responsibility & Address Accuracy

  • Once tracking information confirms that an order has been delivered to the address provided, responsibility for the shipment transfers to the customer.

  • Customers are responsible for entering accurate and complete shipping details at checkout.

  • Address corrections must be requested within 24 hours of placing the order.

  • We are not responsible for lost or undeliverable packages caused by incorrect or incomplete address information.

6. Tracking Information

  • Tracking details will be provided once your order has been dispatched.

  • Tracking updates may take some time to appear, depending on the carrier.

If tracking information shows delivery but you cannot locate your package, we recommend contacting your local carrier or delivery service first.

7. Contact Information

For any questions regarding shipping or delivery, please contact us:

Email: info@philipmeganlondon.com

Customer Support Hours:
Mon–Fri: 09:00 AM – 06:00 PM
Sat–Sun: 10:00 AM – 05:00 PM